OUR POLICIES and Service Terms & Conditions are included at the bottom of each reservation confirmation that we send to our clients.
Blackbriar Chauffeured does to keep information about you private and secure. We DO NOT SHARE OR SELL any information about our clients to anyone.
Guaranteed Payment: All reservations are subject to a guaranteed payment. A credit card number will be taken at the time the order is placed. These orders will be billed as posted if no advance cancellation is received. Forms of payment accepted: Master Card, Visa, American Express, Discover and Cash. Corporate Checks ONLY from approved Companies.
Wait Time: Chicago trips that originate from Airports: There is a 45 minutes grace period from the reported arrival time of the flight for domestic flights. There is a 75 minute grace period for international arrivals. After the grace period has elapsed, the trip will be billed on an hourly basis for the requested vehicle type, instead of an airport transfer flat rate. We do require the vehicle to wait 45 min and 75 min, after scheduled pick up before we declare a “No Show”, unless we are given permission to release the vehicle earlier. There is no additional charge if the flight is delayed or cancelled. If no contact with passenger occurs within the allowed grace period, we will call the designated phone number on the reservation. If a passenger changes flights without at least 2 hours advance notice, full charges will apply.
Chicago trips that originate from an address and are headed to an airport: The included grace period for waiting is 29 minutes after the scheduled pickup time. After that point, the trip will be billed on an hourly basis for the requested vehicle type, instead of an airport transfer flat rate.
Airport Meet and Greet: Baggage claim meets are available upon request in the baggage claim area for an additional charge.
Greeters & Tour Guides: We provide bilingual greeters and tour guides. Please call for rates and availability.
Luggage Handling: Our chauffeurs are only authorized to carry any luggage to or from the exterior front door of the pickup location and into the vehicle. They are not permitted to enter an address to collect luggage.
Pets: If traveling with pets please inform us in advance. Extra charges may apply. Some vehicles cannot carry pets or designated travel bags with pets inside. Please contact us for more information.
Car Seats: All Children traveling must have a car seat appropriate for their age, height and weight. We can provide car seats for an additional charge. Car seats should be reserved upon booking. We will need the age, height and weight of the child to determine the correct type of car seat. Please note that chauffeurs CAN NOT install car seats.
Change Policy: Most Local Chicago Sedan and SUV trips have a 2 hour change policy. Trips that are less than two hours away can only be changed at the discretion of the dispatch team. Specialty vehicles such as Vans and Buses must be modified in accordance with their cancellation policy, which is included below.
Cancellation Policy: To avoid charges, local Sedans and SUV trips require 2-hour advance notice for Cancellations and Changes, except during Conventions. Vans require 72-hour advance notice for Cancellations and Changes. Buses and other specialty vehicles require a 7-day advance notice for Cancellations and Changes. Depending on the locale, most long distance and out-of-town trips require 4-48 hour advance notice for Cancellations and Changes. Most international trips require a 24-48 hour advance notice for Cancellations and Changes. Super Bowls and other major events may be different, please call for policies.
Charters: All Concerts and Sporting Events must be continuous charters unless approved by management. Passengers are responsible for parking.
Lost Items: At the end of the trip, passengers should collect all of their luggage and any personal items from the vehicle. Chauffeurs do check the vehicle for items left behind but the driver and the company are not responsible for items left in the vehicle. Items that need to be mailed to a client will incur shipping charges.